Shipping Policy

Fast & Reliable Delivery

At Mivura, we want your order to reach you quickly and safely. We work hard to process and ship every order as soon as possible.

📦 Order Processing

  • All orders are processed and shipped the next business day after your order is placed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation with tracking details when available.

🚚 Delivery Time

  • Orders are typically delivered within 5–6 business days after dispatch.

  • Delivery times may vary slightly depending on your location, courier service, weather, holidays, or other unforeseen circumstances.

  • Remote or difficult-to-reach locations may require additional delivery time.

📍 Order Tracking

Once your order has been shipped, tracking information may be provided so you can follow your package's progress.

Please allow some time for the tracking information to become active after your order has been dispatched.

⚠️ Delivery Delays

While we do our best to ensure timely delivery, Mivura cannot be held responsible for delays caused by courier partners, incorrect or incomplete shipping addresses, weather conditions, public holidays, natural events, or other circumstances beyond our control.

If your order is significantly delayed, please contact us and we'll do our best to assist you.

🏠 Incorrect Shipping Address

Please make sure your shipping address and contact details are correct before placing your order.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping charges may apply for re-delivery.

📦 Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos/videos of the package and product so we can investigate the issue and assist you.

If you believe your package has been lost or marked as delivered but you have not received it, please contact us so we can help you check with the courier.

📞 Contact Us

If you have any questions about your order or delivery, please contact our support team through the Contact Us page on our website.

Thank you for shopping with Mivura! ❤️

Last updated: September 2026